Refund & Cancellation Policy

Wieeo is a subscription service operated by MOONTIJ LLC. Our checkout and billing are handled by our Merchant of Record, a third-party payment provider, which processes all payments and refunds on our behalf.

Paid plans are billed in advance for the chosen billing period (monthly or annually) and renew automatically at the end of each period until cancelled. You can review your current plan and billing date at any time in your account settings.

You may cancel your subscription at any time from your account’s billing settings. When you cancel, your plan remains active until the end of the current paid period and will not renew afterward, so you keep access to everything you have already paid for. Cancelling stops all future charges.

We offer a 14-day money-back guarantee on every paid subscription. If you are not satisfied for any reason, contact us within 14 days of your payment and we will issue a full refund to your original payment method.

If you are charged in error — for example a duplicate charge or a billing mistake — contact us and we will correct it with a full refund.

Our free plan carries no charge, so no refund applies. If you upgrade from a free plan to a paid plan, the refund terms above apply from the date of your first paid charge.

Approved refunds are issued by our Merchant of Record to your original payment method. Refunds are typically processed within 5–10 business days, though the time for funds to appear depends on your bank or card issuer. Any applicable taxes collected at purchase are refunded together with the eligible amount.

If you have any question or concern about a charge, please contact us first. We and our Merchant of Record can resolve billing questions quickly and issue any refund you are entitled to. We are committed to resolving billing issues directly and fairly.

To cancel and/or request a refund, email us with your account email and the charge in question using the details below, or manage your subscription from your account’s billing settings.